The Iced Vegan

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Frequently Asked Questions

HOW MUCH NOTICE DO YOU REQUIRE?

We bake everything fresh to order so would appreciate as much notice as possible.  This would also depend on quantities and our availability around other commitments.  We do not like to disappoint so please contact us even if its last minute as we will always aim to help. 

DO YOU HAVE A MINIMUM ORDER QUANTITY?

We bake everything fresh to order so we are unable to produce small orders of just a few small cakes as this would not be economically viable. We have a minimum order of 12 per flavour for our smaller cakes and bakes.  Please ask before placing your order!

HOW DO I PLACE A CAKE ORDER?

As we may be baking, delivering or running our parties or courses, the quickest way to order would be to email us your requirements including designs, flavours, quantities and the date of your event. Please use our contact page and we will get back to you to confirm prices and availability.

WHEN DO I PAY?

Cake orders require a 50% deposit on order with the balance on collection or prior to delivery.  

Wedding orders require £100 deposit to save the date, the balance of the 50% deposit 1 month prior to your wedding and the final balance will be due 1 week prior to your date. 

You can pay in full at time of order if you prefer and we also offer ways to spread the cost with our payment plans.         

Workshops and parties will require payment on booking to reserve your place.

HOW DO I PAY?

We can take payment online through our secure payment process, we also use PayPal, bank transfer or we can take cheque payments. (Cheques would need to be cleared in advance of commencing your order).  Please note you do not need a PayPal account to make payment, just choose the option to pay with any card instead!

DO YOU DELIVER?

We can deliver within the local area for a small charge depending on staff availability, please ask when placing your order.  For large orders and weddings, we offer a more personalised service delivering and setting up your cakes. Reasonable charge on application.

HOW LONG DO YOUR CAKES KEEP?

This is not usually a problem with our cakes as they tend to be gone before you know it. If you are storing them then they will be good for a few days if kept in their original box.  Alternatively, you could transfer them into an airtight container for a bit longer but with cupcakes, you may find the cases start to peel away. Uncut celebration cakes will keep fresh in their original box and a cool place for a week but once cut please use an airtight container.  Never store your cakes in the fridge as they are at their best at room temperature.  

DO YOU OFFER A BESPOKE SERVICE?

Absolutely!  Please give us your ideas or allow our artistic talent to overflow. Please provide as much information as possible when asking for a quotation.

FOR MY WEDDING CAKES AND CUPCAKES ETC DO YOU OFFER A TASTER SESSION?

Of course, we know you will want to get the flavours just right for your special occasion, please speak to us regarding your requirements.

DO YOU OFFER ALLERGY FREE CAKES/BAKES?

We bake all our cakes in the same ovens and kitchen, so we cannot guarantee that there would not be any allergen transfer for severe allergy sufferers.  As our cakes are vegan they are suitable for dairy and egg intolerances and we can also make them gluten and/or nut free.  However, even though we have a strict cleaning schedule when it comes to our free from cakes, at present we cannot produce cakes for anyone with a serious allergy.