Terms and Conditions - Wedding Cakes

Consultations
My Wedding Cake Consultations are by appointment only and are held at my home workshop in Mundford. The appointment would usually be for 2 people and should last approximately 1 hour but please allow slightly longer. During the consultation you will be able to try some delicious cake flavours, talk through your design ideas, colours, and discuss your venue for delivery. I do not charge for this service. If more than 2 people required, please discuss this with me in advance.

Deposits and Balances
Once you decide you would like to book me to make your special cake, I ask for a £50 non-refundable deposit to secure your date. When your design has been finalised, a full deposit of 50% of your order value would be due. The full balance is due one month before your wedding. After this time no further alterations can be made. Your date is not secured until a deposit is received.

Prices
Pricing for cakes is based on many factors and will be completely bespoke to you. It will take into consideration your number of guests, portion size, how many tiers, sugar flowers etc, these factors all impact your final cost, I can come up with a few options for you to choose from and I am always happy to work with you on your budget.

Delivery
I will always deliver and set-up your wedding cake to your venue at an agreed time.
I only offer delivery of wedding cakes due to their delicate nature.

Cake Stand Hire
I have various cake and cupcake stands for you to hire. The hire price is from £15 with a £50 (refundable) deposit to ensure their safe return. Stands to be returned within 7 days unless alternative arrangements agreed. I only hire my cake stands to my customers.

Acceptance of your Wedding Cake
I will ask for someone at the venue to sign a disclaimer once they have checked the cake to ensure its condition. I also take photographs from several angles. The venue will be advised on the flavours chosen and given a cutting guide on how best to portion the cake. If there are any issues with your cake someone must contact myself immediately and I will advise accordingly.

Storing Leftover Cake
It is not advisable to store leftover cake in the fridge as this will dry out the cake and change the texture. Ideally store in an airtight container in a cool place. All my cakes are baked fresh to order so can be frozen by wrapping in two layers of cling film and popping in a large freezer bag to store for upto 2 months. Once removed allow to totally defrost before removing the bag and cling film.

Cancellation Policy
Your £50 wedding deposit is non-refundable. If you were to cancel earlier than 3 months before your wedding date there is no further charge.
Any additional payment above the £50 deposit would be refunded.
Cancellation within 3 months of your wedding date would incur a 50% charge of your order.
Any cancellations within 1 month of your wedding date would incur 100% charge of your order.
If I had to cancel your wedding cake for any reason beyond my control, please be assured that I would return 100% of any monies paid.

Extreme Weather Conditions

The Iced Vegan cannot be held responsible for severe weather conditions and any non-delivery, loss or damage to cakes caused in these situations.  It is also the clients responsibility and venue to ensure the delivered cake is displayed in a cool area on hot days to avoid any issues.

Download a printable version of our T&Cs Wedding Cakes

Contact Trudy now if you have any queries regarding our terms and conditions

Call us

Call Trudy to discuss your requirements

Email us

Email Trudy with your questions and ideas

Collection

Collection can be arranged from Trudy at
The Iced Vegan
2 The Lammas
Mundford
Norfolk IP26 5DT

Delivery may be available please ask

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