Terms and Conditions - Wedding Cakes

Payments and Balances
I ask for a £50 fee to secure your date. Once your design is finalised, a full booking fee of 50% of your order value would be due. The remaining balance is then due one month before your wedding.  After this time no further alterations can be made.  Your date is not secured without this payment; all booking fees are non-refundable but can be transferred to a new date such as in the recent case of a pandemic.

Delivery of your Wedding Cake
Due to their delicate nature I will always deliver and set-up your wedding cake to your venue at an agreed time.
I take photographs from several angles, to show everything is left in perfect condition.  The venue will be advised on the flavours chosen and given a cutting guide on how best to portion the cake. If there are any issues with your cake someone must contact myself immediately and I will advise accordingly. Once delivered it is the venues responsibility to keep the cake safe.  It is also the customer and venues responsibility to ensure the delivered cake is displayed in an area away from direct sun or heat source to avoid any issues.

Photographs
I reserve the right to use any photographs for display or promotion.  I also ask if you would be so kind as to send me any professional photographs of you cutting the cake or of the cake itself.

Allergy Advice

By nature, vegan cakes are free from eggs, dairy, and animal derived ingredients but I also make lots of cakes without using gluten, soya or nuts. However, they are prepared in a working kitchen which handles and stores allergens and uses ingredients that (may contain traces) mainly due to manufacturing processes so I cannot fully guarantee no cross-contamination for severe allergy sufferers.

Cancellation Policy
Your booking fees are non-refundable. If you were to cancel earlier than 6 months before your wedding date, there is no further charge.   Any additional payment above the 50% deposit would be refunded.  Any cancellations within 1 month of your wedding date would incur 100% charge of your order.  If I had to cancel your wedding cake for any reason beyond my control, please be assured that I would return 100% of any monies paid. If your date has already been moved then this cancellation policy will not apply and all monies paid can only be transferred to a new date or order.  Subject to availability and any price increases.

Extreme Weather Conditions & Pandemics

The Iced Vegan cannot be held responsible for severe weather conditions and any non-delivery, loss or damage to cakes caused in these situations although we would make every effort to do so.   In the case of a pandemic all monies paid will be transferred to your new date. 

Download a printable version of our T&Cs Wedding Cakes

Contact Trudy now if you have any queries regarding our terms and conditions

Call us

Call Trudy to discuss your requirements

Email us

Email Trudy with your questions and ideas

Collection

Collection can be arranged from Trudy at
The Iced Vegan
2 The Lammas
Mundford
Norfolk IP26 5DT

Delivery may be available please ask

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